Power Button on Kamvas Pro 12

Jake Mensink

started a topic over 1 year ago

After plugging in my Kamvas, I turned it on, it gave me no signal. I decided to turn it off and then on again, but now the power button is stuck and won't work.

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Orliza Amodia
said over 1 year ago
Hi Jake Mensink, thank you for posting your issue and I'm sorry to know that your power button is stuck. Please send the following information to service@huion.com so we can assist you further:
- Purchase order number;
- Product serial number (S/N), which can be found at the back of your unit;
- Link where you purchased the item;
- A video that clearly shows your issue (kindly send it through WeTransfer or upload to Google drive and grant permission to allow anyone with a link to view it).
Best Regards,
HUION Customer Support