Solved
pen won't track
i have a huion 680s and my pen will not track on the tablet. it is a battery powered pen. sometimes it will work if i hold down a button while i try to draw but that's it. the 2 buttons on the side of the pen are still working. i have changed the battery and the nib and it did not help. my driver software is all up to date and it was working fine like 30 minutes ago and suddenly mid drawing it wont track anymore. my pen is very slightly cracked but i just put tape on it and it has not really been an issue. i don't think that's the problem but i thought i should mention it anyway
i just ordered a new pen :/
Hi Vincent R., thank you for posting your issue with your pen. It may be possible that the issue was caused by the crack. Please try the following steps to check if the issue is with the pen or other causes:
If reinstalling the driver do not resolve your issue, please do the same test using your new pen. If you still have the same issue with your new pen, please provide the following information to service@huion.com so we can assist you further:
Best Regards,
HUION Customer Support
i tried re installing the drivers and it did not work so i will have to wait until the new pen comes
Hi Vincent R., duly noted. Just let me know if you still have the same issues with your new pen or if you need further assistance.
Best Regards,
HUION Customer Support