Solved

Use of HUION H320M

A O Adebayo

started a topic over 3 years ago

On trying to my tablet, it was not showing what I am writing, how do go about it

O

Orliza Amodia
said over 3 years ago
Hi A O Adebayo, thank you for posting your issue. May you please answer the following questions:
- Does the pen move the cursor when you tried it on the tablet?
- Have you installed your tablet's driver?
- If you installed the driver, does it show "Device connected"?
Kindly try the following steps:
1. Uninstall the tablet driver you currently have and make sure that you don't have any other tablet drivers installed on your computer, whether from HUION or other brands. Having multiple tablet drivers may cause issues on your tablet's performance.
2. Unplug your tablet from your computer and plug it back in. Try using the tablet without any driver. If it works fine, then the issue is with the driver. If it still doesn't, we have to further investigate what caused the issue.
3. Disconnect your tablet again from your computer and reboot your computer.
4. Download the latest driver for your tablet from this link: HUION Tablet Drivers (NOTE: Make sure your tablet is not connected to your computer while installing the driver.)
5. Follow the installation guide from these articles:
  Windows computer: How to Install Huion Drivers on Windows
  Mac computer: How to Install Huion Driver on MacOS
6. After the tablet driver has been successfully installed, please plug your tablet back in and test if the pen works without any issues.
If you still experience the pen issues after performing the steps above, please send an email to service@huiontablet.com with the following information so we can assist you further:
- Product order number;
- Product serial number (S/N), which can be found at the back of your unit;
- Link where you purchased the item;
- Operating system and OS version of your computer;
- Driver version installed;
- Version of the drawing program used;
- Does the issue persist in other programs;
- A video that clearly shows your issue (kindly send it through WeTransfer or upload to Google drive and grant permission to anyone with a link to view it).
Best Regards,
HUION Customer Support
A

A O Adebayo
said over 3 years ago

The device connected to my PC but I don't know how to make provide window to write. On the let corner it displayed window are instructions: press keys, digital pen, work area and about.. On touching the icons, it responded quite alight but the only problem is that I can't go on from there to take me to where show what I am drawing or writing.
O

Orliza Amodia
said over 3 years ago

Hi A O Adebayo, thank you for your reply. Kindly click on "About" and let me know whether the driver shows "Device connected" as seen from the screenshot below:
On this same page, kindly provide the version number of your driver.

If your tablet driver is showing as connected, you can try testing your tablet using a drawing software like Photoshop, Krita, Medibang, Painter, Artweaver, and the like. There are lots of different drawing software you can use, depending on your preference. There are some that are free to download and use from the internet while others need to be purchased.

I'll wait for your reply so I know what steps we need to do next.

Best Regards,
HUION Customer Service