Solved

Recently bought a GT220 V2 and both pens do not work. Please help.

Paulo Fernandes Jr

started a topic over 3 years ago

I acquired a GT220 V2 in the end of last December. Both pens do not work, they aren't charging. One of them is only working if plugged on USB all the time, but this is not how it is supposed to work.

I am looking for support from Huion for days, but they won't answer my messages or emails. The store is reffusing to refund the costs of a new pen, and now I don't know what I am supposed to do.

O

Orliza Amodia
said over 3 years ago
Hi Paulo Fernandes Jr, thank you for posting your pen issue. We apologize for the delay in our response due to the high volume this holiday season. I found the email you've sent to us and my colleague has already responded to you. She will assist you further on your concern.
For all the forum readers' reference, if your rechargeable pen works without any issues when plugged into the charging cable but will not work if not plugged in, most often than not, the Li-Ion battery inside the tablet no longer holds a charge. If this is the case and if your purchase is still covered with our warranty, kindly provide the following information to service@huiontablet.com so we can assist you further:
- Product order number;
- Product serial number (S/N), which can be found at the back of your unit;
- Link where you purchased the item;
- A video that clearly shows your issue (kindly send it through WeTransfer or upload to Google drive and grant permission to allow anyone with a link to view it).
Otherwise, if your purchase is no longer covered, please visit our official store at https://store.huion.com/ to purchase a new pen.

Best Regards,
HUION Customer Support