Solved

HS610 not recognized

Sabrina Bowman

started a topic over 2 years ago

My Huion tablet worked the first day I got it; the driver downloaded correctly, the tablet worked like a dream. However, the second day of owning it and trying to use it, the driver did not recognize the tablet at all. I tried the other USB port, and un-installing and re-installing the driver several times, and have tried connecting the tablet finally again today (three days later) and it still was not recognized by the driver. I'm not sure if I should send it back and get a refund or what.

O

Orliza Amodia
said over 2 years ago
Hi Sabrina, thank you for reporting your problem. May you please try to do the troubleshooting steps found in this article: What To Do When Huion Driver Shows Device Disconnected?. If the issue still persists, please send the following information to service@huiontablet.com:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service
A

Angelica Lemos
said over 1 year ago

O meu também dá esse erro. As vezes liga, outras vezes não.
O

Orliza Amodia
said over 1 year ago

Olá Angelica Lemos, você já tentou as etapas descritas neste artigo: O que fazer quando o driver Huion mostra o dispositivo desconectado?

Se sim, mas o problema não foi resolvido, vemos 2 causas possíveis; cabo ou tablet com defeito. Responderemos ao seu tíquete para que possamos testar mais o seu tablet.

Cumprimentos,
Suporte ao cliente HUION

--------------------------------------------------

Hi Angelica Lemos, have you tried the steps found in this article: What To Do When Huion Driver Shows Device Disconnected?

If you have but the issue is not resolved, we see 2 possible causes; defective cable or defective tablet. We will reply to your ticket so we can further test your tablet.

Best Regards,
HUION Customer Support