Solved

HS610's problem with adobe animate cc

Thanh Le

started a topic about 1 year ago

Hi everyone, I'm working on adobe animate cc 2019. I just used HS610 one day and i found a trouble:

If i use pc mouse, i just double click left mouse on any object to get inside drawing object mode to edit it and double click left mouse again to exit drawing object mode.

But if i using Digital Pen to get inside drawing object mode by press Pen head into tablet face (this thing same as i use left mouse), sometime it work, sometime it didn't work.

Or sometimes i must press so many times to make it work (get inside/get outside drawing object mode)

Even if i set mouse left on digital pen button, that's not work.

Does anyone here got the same trouble ?

O

Orliza Amodia
said about 1 year ago
Hi Thanh Le , thank you for reporting your problem. We will have to check on this further and try to replicate your issue from our end. May you please send the following to service@huiontablet.com for further assistance:
- Purchase order number
- Product serial number (found at the back of your tablet)
- Link where you purchased your tablet
- Tablet driver version currently installed
- Computer operating system
- Does this issue encountered in other similar programs?
- A video that clearly shows your problem (kindly send it through WeTransfer or upload it to Google Drive and make sure that you grant permission to anyone who has the link)
Best Regards,
HUION Customer Support