Solved

My "Battery-free Pen" doesn't work. / Моя ручка не работает.

Мина Черепашка

started a topic over 2 years ago

my tablet (h430p) works, but pen doesnt. Help me, please./Мой планшет работает, драйвера пишут:"Устройство подключено", но ручка не работает. Пожалуйста, помогите.

O

Orliza Amodia
said over 2 years ago
Hi Мина Черепашка, thank you for reporting your problem with your pen. Please try using your pen without any driver installed. If the pen works without the driver, then the issue may be caused by the driver. Please reinstall the latest driver version for your tablet. If it still does not work without the driver, there's a possibility that the pen is defective. Please send the following information to service@huiontablet.com for further assistance:
1. Product Serial Number (found at the back of your tablet)
2. Purchase Order Number
3. Link where you purchased your tablet
4. A video showing your problem clearly (kindly send it through WeTransfer or upload it to Google Drive and please make sure you grant permission to anyone who has the link).
Best Regards,
HUION Customer Service