Solved
Pen won't work
Hi. I am using a Huion 420. Today, I accidentally dropped my pen on its tip, and now it is glitching out. I've tried everything; changing the tip, changing the battery, and leaving it alone for a few hours. But my pen still won't work. Is there anything I can do about it?
Hi Phoenix, thank you for reporting your problem and I'm sorry to know about your pen. All Huion products come with a one year warranty. This applies to all purchases made from our authorized online and offline platforms that can be found in our system. However, I'm sorry to inform you that man-made damages are not covered with this warranty. Please feel free to purchase a new pen through this link: Battery Pen P68.
Best Regards,
HUION Customer Support
Hi, I just got my new tablet kamvas pro 13 and I can't get the pen to work, I don't know if installed right. please help.
Hi India Gore, I saw you have sent an email to us. I will assist you further through there.
Best Regards,
HUION Customer Support
Hi Alma Mikkola, thank you for contributing to this forum post. Kindly try following the steps below:
For more information on how to properly install the tablet driver, please check out these articles:
If reinstalling the driver does not resolve your issue, kindly send an email to service@huiontablet.com with the following information:
Best Regards,
HUION Customer Support
My pen just started to randomly glitch out. I did nothing to it and I have tried changing the tip, leaving it alone, but it just keeps glitching. How do I fix it?
Hi Carys Walker, kindly uninstall your driver, unplug your tablet, then plug it back in. Then test if you still experience the same issue even without the driver. If you don't, then the issue was caused by the driver so you can just reinstall the driver. When installing the driver, please make sure that your tablet is not connected to your computer, your antivirus is turned off, and all your drawing programs are closed.
Also, please try to use a different program and check if you still experience the same glitch. If you don't, then it is possible that it is caused by the program you are using so kindly reinstall the said program or use a different or updated version of that program. Try using a different computer as well and check if you still have issues with your pen.
If you still have the same issue even without the driver and after doing all the above-mentioned steps, it is possible that your issue is caused by the pen itself. Kindly send an email to service@huion.com so we can further test your pen's performance using our software and provide the following:
Best Regards,
HUION Customer Support