Solved

help me please!

David Monge Villegas

started a topic almost 3 years ago

I'm having problems with my tablet, Kamvas Pro 12 , the pencil is out of phase, it does not allow me to illustrate at the exact point, the pointer is very far from the place where I put the pen tip. I already installed the drivers , I have windows 10.

O

Orliza Amodia
said almost 3 years ago
Hi David,

Thank you for reporting your problem and I'm sorry about the cursor offset you are having with your tablet. I am happy to assist you.

Kindly follow the steps below to fix your issue:
1. Uninstall the current driver you have and disconnect your tablet from your computer.
2. Download the latest driver for your tablet from this link: Kamvas Pro 12 Driver.
3. After the latest driver has been installed, please connect your tablet to your computer.
If the above steps won't work, please contact us through service@huiontablet.com with the following information:
- Purchase order number
- Product serial number (found at the back of the tablet)
- Link where you purchased your tablet
- A video that clearly shows your issue. This will help us determine the cause of your issue. You can send it through WeTransfer or upload it to Google Drive and grant permission to anyone with the link to view it.
Looking forward to your reply. Have a great day!

Best Regards,
HUION Customer Support