Solved

Huion Kamvas GT-221 Pro Scam?

Wladi Corist

started a topic over 3 years ago

Hello there,
i've bought the Huion Kamvas GT-221 Pro last year on September
and i wished it had Tilt Support now i see that Previous versions get
Tilt Support which makes me kind of angry because i've spend 700 Euro on that Tablet and i see no meaning here taking Features from that Tablet in that Price Class
i've also seen a Reddit post that the GT-221 Pro wont ever get a Tilt Support
which means to me i miss only one Feature that has been released on previous and much cheaper Versions
i actually dont know what i've been paying 700 euro for ...

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Orliza Amodia
said over 3 years ago

Hi Wladi,

Thank you for reporting your issue and I'm sorry for the late reply. I believe you have been assisted through our support email (service@huiontablet.com).

I apologize if you feel disappointed that your tablet version does not support the tilt function. We continue to further improve our products and with those improvements, some new features just can't be applied to the previously released models due to hardware limitations. Hoping for your understanding. Please feel free to check out our website regularly for updates: https://www.huion.com/. Thank you and have a great day.

Best Regards,
HUION Customer Support
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Andrew Gould
said over 3 years ago

Just be happy it works at all, mine wont even allow me to use it anymore because it says I need an update and to check 'settings', when I check settings they don't respond. Catch 22.
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Orliza Amodia
said over 3 years ago
Hi Andrew,

Thank you for your post and I'm sorry that your tablet doesn't work at all. May you please provide a screenshot of the error you get when you try to update your settings? And please provide the following information so we can assist you further:
- Product serial number
- Operating system used
- Driver version installed
If you can provide more details of your problem, that would be very helpful for us to find a solution to your problem.

Best Regards,
HUION Customer Support
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Dimitri Kota
said over 1 year ago

Hello, i got same problem wont even allow me to use it anymore because it says I need an update and to check 'settings', when I check settings they don't respond? whats the solution?
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Orliza Amodia
said over 1 year ago

Hi Dimitri Kota, if your tablet driver can't update, kindly uninstall it and download the latest driver from our website at https://huion.com/download/. Please make sure your tablet is not connected to your computer, your antivirus is turned off, and all your drawing or writing programs are close when installing the driver.

Best Regards,
HUION Customer Support