Pen do not work without wire.

Hello! I have HUION KAMVAS GT-156HD V2. In my box was two pens, original and marked as a gift. I tried to use both pens right after unpack display and they not works. But both pens works with wire normally. I tried to charge both more than couple hours with original wire, indicators on both pens a glowing with white color endlessly, and not works without wire. 

5 people have this problem
  • HI Alexey,

    Thank you for reporting your issue with your pens and I'm sorry that your pens won't work without being connected to the charging cable. This happens when the Li-Ion battery can no longer hold a charge. Please contact us through to claim your warranty. Thank you and enjoy your day.

    Best Regards,

    HUION Customer Support

  • These topics have similar issues.