Solved
Problem with the screen
Hi! I'm having a problem with my Huion Kamvas pro 13's screen. When I turn on it a message of "No signal Hdmi" appears in the screen and this turn off. I still can use the pen in a normal way but I can't see anything in the table's screen. I've updated every drivers but it still not work... Can anyone help me? Thanks a lot!
When using my drawing tablet it keeps going black and then get error messages
1. Signal lost
2. Out of range
Good day!
Thank you for reporting your issues. When you see your tablet showing a black screen or "No signal", kindly try the troubleshooting steps in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so does not solve your issue, there may be something wrong with your HDMI/DMI/VGA or 3-in-1 cable. If this happens, please take a video of your problem and send it to service@huiontablet.com, together with your purchase order number, product serial number and the link where you purchased your product. Thank you and have a great day.
Best Regards,
HUION Customer Support
When i turn on my Huion Kamvas pro 16 2019 with my laptop, it didn't show any window or Clip studio's except latter's desktop and when i move my cursor far off laptop's screen, it literally goes into Huion's. So help me
Hi Intoner A, thank you for reporting your issue. Are you using your displays in extended mode? If this is the case, kindly set your work area correctly by following these steps:
Feel free to let me know if you need further assistance. Have a great Monday.
Best Regards,
HUION Customer Support
Hello, I have the same problem than Intoner A : my tablet only shows the backgound of my laptop and when my mouse goes far from the laptop's screen, it goes in the tablet. My tablet is new and I can't take the advices of Orliza Amodia cause i'm on a Mac and a Huion Kamvas pro 13.
Thanks
I have a no signal on my tablet when I plug in the HDMI. I tried it on another computer and it works fine. I tried a different HDMI and i plugged it into my tv from my laptop and it worked fine. Not sure if it's my computer, if i have to update anything, or neither. Thank you if you can help!
Hi Cloé Soft, kindly check out this article for Mac: How to Set the Mirror Mode or Extend Mode on MAC While Using Huion Pen Display?. After you've set the display, kindly follow the same steps on your tablet driver:
Best Regards,
HUION Customer Support
Hi Gwwah ., kindly try the steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If this do not resolve your issue, kindly send the following information to service@huion.com:
Best Regards,
HUION Customer Support
I have all the information but I am just not sure what a purchase order number is. I have a Huion Kamvas Pro 13. I ordered the tablet back in November.
Hi Gwwah, purchase order number is usually found in the email confirmation you receive after placing the order. If you purchased it from Amazon, you can login to your Amazon account and click on "Your Order".
Best Regards,
HUION Customer Support
1 person likes this
Hola, Abraham Claramunt Navarro , lo que estás experimentando es el problema del desplazamiento del lápiz. Por favor, intente los siguientes pasos:
Si no dejó caer el bolígrafo y los pasos 1 a 3 no resuelven su problema, envíe la siguiente información a service@huion.com:
Atentamente,
Atención al cliente de HUION
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Hi Abraham Claramunt Navarro, what you are experiencing is the pen hovering issue. Please try the following steps:
If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to service@huion.com:
Best Regards,
HUION Customer Support
Hola buen dia, un cordial saludo.
Hace como 3 semanas aproximadamente adquiri una tableta grafica HUION Inspiroy Dial Q620M, los primeros dias que la usaba todo iba de maravilla, hacia mis trabajos sin interrupciones, pero desde hace unos dias para aca a veces se demora mucho para entrar o no terminar de cargar la apps.
Agradezco puedan ayudarme con este inconveniente, quedo atento a sus respuestas, saludos...
Hola Luis Contreras, por favor brinde la siguiente información:
Antes de encontrar el problema, ¿actualizó algo en su computadora como una actualización del sistema operativo o una actualización del programa de dibujo?
Atentamente,
Atención al cliente de HUION
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Hi Luis Contreras, kindly provide the following information:
Before you encountered the problem, did you update anything on your computer like a computer operating system update or drawing program update?
Best Regards,
HUION Customer Support