In some cases, to improve the performance of our product, we will release some new firmware. If you are wondering whether the firmware version in your Huion product is the latest or not, the guideline below is for you. You will learn how to check the firmware version for your Huion products in this article.
For V15 driver
1. Open the driver panel
2. Contact Huion Customer Support through [email protected] and provide the following information so our customer support team can assist you in confirming whether you have the latest version or not:
- Product serial number
- Firmware version
For V14 and V13 driver
1. Open the driver panel
2. Click About and press the following four keys in sequence on the keyboard: "Ctrl" + "v" + "e" + "r" (make sure the device shows "Device connected"; otherwise, this won't work)
3. Contact Huion Customer Support through [email protected] and provide the following information so our customer support team can assist you in confirming whether you have the latest version or not:
- Product serial number
- Firmware version