Solution to the Snowflake Issue

Does your screen show snowflakes similar to the picture below?

If you are using an AMD Radeon graphics card, please refer to the attached video on how to resolve the snowflake issue. 

For further assistance, please do not hesitate to contact our customer support at Please include the following information:

  1. Order number of your purchase
  2. Serial number of your tablet (can be found at the back of your tablet)
  3. Link where you placed your order
  4. A video that clearly captures your issue (you can send it through WeTransfer or upload it to Google Drive. If it's the latter, please make sure that the video is set to allow anyone with a link to view it.)

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