My huion inspiroy H649P broke not long after i bought it

Crerl H

started a topic 4 days ago

I bought my huion tablet by early april 2023, and it broke in around November(?) or October(?) 2024, i tried to find the problem and tried emailing support, but somehow the email is gone, so i just gave up, but now i actually found out it was the tablet's problem not the usb or the pen, the problem is when i draw using the pen, the cursor doesn't move on my laptop, I've tried everything but it doesn't work, is there any way to fix this?

C

Customer Support Agent
said 3 days ago
Hi, Crerl. I'm sorry, but we couldn't find any emails associated with the account you're currently using. Have you used a different email address before?
As for your tablet problem, have you installed the driver? Please try the following:
1. If you haven't already, please install the driver then check if the driver detects your tablet.
  You can download the driver from this link: Windows Driver_15.7.6.1858 or macOS Driver_15.7.24.
  Follow the steps in these articles:
  How to Install Huion Drivers on Windows
  How to Install Huion Driver on MacOS
2. If you have installed the driver but it doesn't detect the tablet, please try the steps in this article: What To Do When the Huion Driver Shows Device Disconnected or No Devices Connected?
If the issue persists, please email the following to service@huion.com so we can assist you further:
1. Serial number (found on the back of your tablet, which starts with S/N)
2. Your computer operating system and its version
3. The driver version installed on your computer
4. Link to a video as you use you tablet to draw on your drawing software. Also show whether the driver detects your tablet.
Best Regards,
HUION Customer Support