The email with the shipping information may go to the spam or trash folder, as service@huiontablet.com may not be included in your contact's white list. In this case, please add service@huiontablet.com in your contact white list so your email with the shipping information will be routed to your Inbox, where the tracking number for your parcel can be found. 


If the above-mentioned solution does not help you locate the specific email, please send an email to Huion Customer Support Team at service@huiontablet.com detailing your issue, including your Order Number.