The email with the shipping information may go to the spam or trash folder, as [email protected] may not be included in your contact's white list. In this case, please add [email protected] in your contact white list so your email with the shipping information will be routed to your Inbox, where the tracking number for your parcel can be found.
If the above-mentioned solution does not help you locate the specific email, please send an email to Huion Customer Support Team at [email protected] detailing your issue, including your Order Number.