If you accidentally put in an old or wrong address, used the wrong email or phone number on your order, or placed an order for the wrong item, please get in touch with our Support Team through the following channels as soon as possible so we can correct the necessary information:
- Email - please send an email to service@huion.com or service@huiontablet.com with your Order # or Order ID, which information has an error and the correct information.
- Skype - you can send a chat or call us within our operating hours from 9:00 AM - 12:00 PM and 2:00 PM to 6:00 PM China Standard Time (UTC+8), Mondays to Fridays (except during holidays).
- Online Chat - you can also send a chat message to us on our official website or official online store within our operating hours from 9:00 AM - 12:00 PM and 2:00 PM to 6:00 PM China Standard Time (UTC+8), Mondays to Fridays (except during holidays).
- Call Us - you can call us at +1-302-319-9975 (US number) within our operating hours from 9:00 AM - 12:00 PM and 2:00 PM to 6:00 PM China Standard Time (UTC+8), Mondays to Fridays (except during holidays).
When contacting us, please have the following ready and provide it to our support staff:
- Order # or Order ID (in this format: HUION-0000123456 or HUION-EU-0000012345) or Receipt # (in this format: 1234-5678)
- Which information has an error
- What is the correct information
NOTE: Please double-check the online store where you placed your order. Our official online store is https://store.huion.com/. If you placed it from a different store, please contact the support from that site since we would not be able to access your order information.
Orders are typically processed within 1-2 business days and will undergo several phases. We can no longer change or modify an order that is already shipped or ready for dispatch. Thus, please double-check your information before submitting your order, especially your shipping address.