Device Disconnected

Ntakadexter

がトピックを開始しました 1日前

Kamvas 16 will not connect to my computer, even after installing drivers (latest version. Older version) same difference, all I get is "device disconnected". The pen display it self does turn on with greenlight, and display computers wallpaper but the pen will not work as it continues to say "device disconnected" Please help, how do I fix the issue?

202509110613...

(1.83 MB)

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Orliza Amodia
はこう言いました：約14時間前
Hi, Ntakadexter. Have you tried the steps in this article: What To Do When Huion Driver Shows Device Disconnected? If the issue remains, please try these steps:
1. Since you're using a Windows computer, uninstall the driver and ensure that no tablet drivers or related files and folders are left on your computer. You can verify this by navigating to "C:/", "C:/Program Files", and "C:\Program Files (x86)" and deleting any tablet-related files and folders located there.
2. Then, disconnect and reconnect your cables from your computer. If the pen can control the mouse cursor (whether on your tablet or your main display), then the issue is just the driver. Follow the steps in this article to reinstall the driver correctly: How to Install Huion Drivers on Windows.
3. If the pen can't control the mouse cursor even without the driver, then the issue may be due to a hardware problem.
We will assist you further through your ticket.
Best Regards,
HUION Customer Support

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