Why Can't I Find My Orders?

If you've recently placed an order on store.huion.com and need to check its status, follow these steps to locate your purchase details.

Step 1: Log In to the Correct Website

  • Make sure you are logging in to store.huion.com and not the official HUION website (huion.com). Your orders will only appear in the store where you made the purchase.
  • Ensure you use the same email address for all purchases.

Step 2: Check Your Region

  • HUION operates different regional stores, and your orders will only appear in the region where they were placed.
    1. Verify your current region by looking at the top-right corner of the page.
    2. If you need to switch regions, click the region selector and choose the correct one.
  • Important Note:
    • If you placed orders in multiple regions, you will need to switch between them to see each purchase. For example:
      • If you purchased a pen tablet from the EU store, you must select the EU region to view your order.
      • If you later bought a pen display in the US store, you must switch to the US region to view that order.
      • Orders from different regions will not appear together in a single view.

Step 3: Access Your Order History

Need Further Help?

  • Ensure you placed the order on our official store and not on our reseller's websites. Check if you placed it on store.huion.com.
  • Contact HUION Support for assistance.

By following these steps, you should be able to locate your orders quickly and easily. Happy creating!

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