Inspiroy H640P not working on my Android phone after Android 14 update
Dear Huion Support Team,
I am writing to you today to request assistance with a significant issue I am facing with my Inspiroy H640P graphics tablet.
Problem:
After updating my Infinix GT 10 Pro phone to Android 14, my Huion Inspiroy H640P tablet has stopped working correctly. The pen input and tablet workspace are now completely different, making it impossible for me to use the device for drawing.
Details:
Tablet Model: Huion Inspiroy H640P
Phone Model: Infinix GT 10 Pro
Android Version: Android 14
Before the Android 14 update, the tablet worked perfectly with my Infinix phone running Android 13. The working area would automatically adjust to a specific section of the tablet, which allowed me to draw accurately.
Now, with Android 14, the tablet's working area is mapped to the entire surface. This causes the cursor to be displaced and makes drawing even a simple circle or straight line completely impossible. My work has been stopped because of this issue, and I am very concerned.
Troubleshooting Steps Taken:
I have already tried numerous solutions to fix this problem, including:
Using multiple different USB-C cables and adapters.
Checking and changing USB settings on my phone.
Searching online forums and YouTube for a fix.
To determine if the problem was with the tablet or the new Android OS in general, I tested my Huion H640P with other devices that also run Android 14. The tablet works perfectly on those other Android 14 devices. This leads me to believe the issue is a specific compatibility problem between the Infinix GT 10 Pro and the Huion H640P's firmware after the Android 14 update.
I understand that downgrading my phone's operating system is not an option. As a result, I am hoping you can provide a solution.
Could you please advise on any firmware updates, specific drivers, or a known solution to resolve this compatibility issue? I am an artist who relies on this tablet for my work, and I am desperate to get it functioning again.
Thank you for your time and help. I am looking forward to hearing from you.
Hi, Subham Sarkar, please try these steps:
If you need further assistance, please email the following to service@huion.com:
Best Regards,
HUION Customer Support