If you notice two or more charges on your account after making a purchase, this could be due to an authorization or payment hold that is placed to verify your available funds. Banks and payment methods implement these holds to prevent overspending and protect against fraud. The duration of these holds can vary, but they typically last from 48 hours to a week. If a hold remains on your account after a successful transaction, you should contact your bank or payment platform to request a manual release of the payment hold.
Additionally, if you suspect you submitted duplicate orders, please email our support team at service@huion.com with the following information:
- Order Number
- Amount
- Payment method used
- Pictures or screenshots of the charges