trouble remapping my buttons on the kanvas 13 gen 3

hallo, i've bought this tablet a few weeks ago thru the website. i got it to work with the split screen and such but whatever i do the buttons dont wanna remap. i don't understand what i'm doing wrong. i've also looked thru some youtube video's and other stuff but on the youtube it doesn't seem to be the right program screen where you go to the device. picture 1 is my divice screen of the program and picture 2 is the youtube video version. i even tried to run the program as admin. the 3th picture is of the firmware version i'm running atm.

the model number is GS1333 

the buttons is one of the reasons i went for this model and it would be sad if i wasn't able to get it to work


hope to hear from you guys soon so we can hopefully resolve this issue

  • Hi, Miyuki Kitsune. The driver you installed on your computer is v15, while the one you saw on YouTube is v20. Please try the following steps:

    1. Uninstall the driver currently installed on your computer. You can refer to this article: How to Uninstall Version 15 Driver (Windows).
    2. To ensure you don't have any other Huion drivers installed on your computer, please follow the steps for Windows in this article: What To Do When the Driver Doesn't Open? The steps in this article is also applicable to manually delete any residual driver files and folders.
    3. After uninstalling the driver, disconnect the tablet from your computer and restart your computer.
    4. Download the latest driver version from this link: Huion Download Center. Select "Pen Display" > "Kamvas" > "Kamvas 13 (Gen 3)" > click "Download" under Windows Driver to download v20.1.1.90. This version is similar to the user interface you see on YouTube.
    5. Follow the instructions from this link: How to Install Huion Drivers on Windows.
    6. Reconnect your cables and turn on your tablet. Restart your computer if necessary.
    7. Once the driver detects your tablet, you can now customize its buttons.

    Best Regards,

    HUION Customer Support

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