annoying problem (bought from aliexpress from russia)
every time im trying to draw (regardless if it's tablet mode or display mode) i have to get this:
https://www.youtube.com/watch?v=Z6QqnCBbyxA
why, please tell me WHY, it has to point like this while i'm hovering it and then like on purpose, pen just draws just accurately and fine only when it touches the screen, is this some kind of troll with all of your chinese tablets to work like puke?!
i had this same issue with previous display tablet like xppen artist 12 2nd...
please provide an explanation or solution for this extremely annoying problem of yours.
Hi, Ruria von Dina.
Thank you for sharing the video. If I understand your issue correctly, you are experiencing an offset with the pen when hovering over the tablet, but not when it touches the surface. Is that correct?
If so, I want to clarify that the tablet detects your pen within 10mm of the surface, which is referred to as the "sensing height." While hovering within this range, you may notice a gap between the pen and the surface. Additionally, when you tilt your head, it might appear as if there is an offset.
The pen accuracy on our pen displays ranges from 0.3mm in the center to up to 1mm at the corners. If the offset you are experiencing falls within this range, it is considered normal. However, if the offset exceeds this range, you can calibrate your pen by following this article: How To Calibrate Your Pen Display?
Best Regards,
HUION Customer Support
i made an animated gif of how it felt like
just to tell, with this pen working like that it's impossible to draw precise lines... and it's so so extremely annoying
i've experienced this EXACT same problem with my previous tablet XP Pen Artist 12 2nd (from f#####g aliexpress too)
Hi, Ruria von Dina. Thank you for providing the additional information and for sharing the GIF; it is very helpful. However, I regret to inform you that we cannot comment on the performance of another brand.
Regarding your Kamvas 13, we are coordinating with our technical team and will get back to you with a solution soon. We appreciate all the information you’ve provided.
Best Regards,
HUION Customer Support