Regarding phone mode

ling

がトピックを開始しました 8日前

Hello, so I have a tiny bit of a problem here. I'm a mobile phone user, and I draw using the HS64 model. I have a new phone, it's Infinix Hot 50 pro+ and whenever I connect my tablet to the said phone and tried pressing the buttons 3-5 seconds, it still won't turn into the mobile mode. It doesn't have an OTG feature since it's already built to be always turned on. So I can see the device is already connected but it still won't change. Can somebody please help or give some tips on how to solve this?

O

Orliza Amodia
はこう言いました： 8日前
Hi, ling. You may need to update your HS64 tablet's firmware version. Please try the steps in this article:
- Windows: How to Update Your Huion Tablet's Firmware (Windows)
- Mac: How to Update Your Huion Tablet's Firmware (Mac)
If the firmware update does not resolve the issue, please email the following to service@huion.com for further assistance:
- Your tablet's serial number (starts with S/N, which can be found on the back of your tablet)
- Your tablet's firmware version (install the driver on a Mac or Windows computer, then go to "Settings (gear icon at the top-right corner) > "Device" tab)
- Your new phone model
- Screenshots of any errors you encountered when you tried to update the firmware
- Any important details that would help our support team find a solution to your issue
Best Regards,
HUION Customer Support

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