Payment Issue

Articles related to issues, errors or concerns relating to order payments.

Error message during payment process.
Error message "The transaction couldn't be completed." Unfortunately, this transaction could not be completed. A funding source might b...
Fri, 22 Mar, 2019 at 3:31 PM
How to use coupon code at checkout?
Type in the coupon code in the coupon code section at checkout and click the button "√" to apply the code. The discounted price will then reflect ...
Fri, 22 Mar, 2019 at 3:37 PM
My order status shows "Pending Payment". What does that mean?
If the order status shows "Pending Payment", that means the payment via PayPal will be processed in 3-7 days. Only when the payment is processed c...
Fri, 22 Mar, 2019 at 3:38 PM
Why was I charged multiple times for one purchase?
We sincerely apologize for the inconvenience it has caused.  Please send an Email to Huion Customer Support Team ( with the followi...
Fri, 22 Mar, 2019 at 3:38 PM
Do you accept other payment methods besides PayPal?
When placing an order in our official online store, the primary payment method accepted is PayPal. However, payments through debit and credit cards are also...
Wed, 11 Mar, 2020 at 5:25 PM