At startup I have to drag back all softwares on Huion Kamwas 16 gen 3

Hello, I have just bought a kamvas 16 gen 3 to replace the kamvas 16 2021 and I've found an annoying issue with it.

Pretty much, I set my tablet as extended monitor and I have some app that I only use on it (clip studio, photoshop, etc), so I opened these apps and dragged them on the screen as usual.

The problem is that every time I put my pc in sleep mode with open apps, the screen acts as if I unplugged it entirely and everything resets, so every time I have to drag back all softwares that I have opened again, cause they would show up on my main screen only. I have never had this issue with my old kamvas 16, I could keep all my apps open and turn on and off the pc and everything would stay there unless I unplugged the usb.So now every time I have to set back my work space and it's kind of annoying.

How can I fix this? I have already reinstalled everything and uninstalled the old kamvas screen. If I set the screen as "main" it doesnt change, at startup everything moves back to my pc screen until i turn on the tablet and I have to drag everything back.

Thanks

  • Hi, Sabry. Thank you for your patience. After some tests, I'm sorry that we can't replicate your issue with your Kamvas 16 (Gen 3). Everything on our end seems fine, so the tablet is most likely the cause. If you prefer additional guidance, the seller can help you further. 

    Best Regards,

    HUION Customer Support

  • Hi, thank you anyway for your help. I’ve bought it from the official Huion store less than a month ago, should I ask to replace it then?
  • Hi, Sabry. I see. In that case, I'll convert this to a ticket so I can assist you further through there.

    Best Regards,

    HUION Customer Support