Both dial wheel of Kamvas 13 (gen 3) is janky

Adriana Rodriguez

がトピックを開始しました 5日前

I don't know that if the dial wheel on my huoin kamvas 13 gen 3 is needed new firmware update or the wheel needed to be clean

O

Orliza Amodia
はこう言いました： 3日前
Hi, Adriana Rodriguez. You can try adding a small amount of isopropyl alcohol (preferably 99% concentration) on your dials, turn them left and right, and wait until it dries before turning on the tablet to test. If this step doesn't work, you can try updating the firmware using the applicable link below:
- Kamvas 13 (Gen 3) Firmware Update for Windows
- Kamvas 13 (Gen 3) Firmware Update for Mac
If the firmware update is successful but you still experience the problem, or if the firmware update fails, please email the following information to service@huion.com for further help:
1. Order number
2. Serial number (found on the back of your tablet, which starts with S/N)
3. Your computer operating system and its version
4. Driver version (example: v20.1.1.90, v15.7.6.1858, etc.)
5. Firmware version (example: M22c_250514)
6. Video link as you perform the firmware update - we recommend using a phone or an external camera as you perform the firmware update. Upload the video, remove the restriction, and share the unrestricted link with us.
Best Regards,
HUION Customer Support
A

Adriana Rodriguez
はこう言いました：約24時間前

Hello, I already updated current version 20.1.1.90 and firmware version is M22c_240606 I did installed GD32 MCU Dfu drivers but I try to upgrade products type and check autoupdate of GS1333_HV902_HUION_M22c_250514 but it failed to do so because I don't know if pressing K1 and K4 (F1 and F4) but giving this error.

202602101633...
(1.1 MB)
O

Orliza Amodia
はこう言いました：約11時間前

Hi, Adriana Rodriguez. I'm sorry the update failed. Thank you for providing a screenshot. Could you kindly take a video as you perform the steps? We need to determine which part of the step failed, so we can provide you with the appropriate solution.
Best Regards,
HUION Customer Support

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