i have a problem with my pen. It only works while connected via usb.
I googled and found people with the same problem. And they got
a new pen send by you guys.
So I opened a tiecket. But since 5 days, nobody is answering.
Can I get any advice on what to do???
I'm having the exact same issue. I bought a Huion GT 221 Pro with a rechargeable pen on 6th October 2019. Its only been two days and I'm already facing problems. The pen is not holdingcharge even after putting it to charge for 2-3 hours. Its always white light thats lighted