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Hardware Issue
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<div class="control-group ticket_section"> <label class=" control-label cf_video_link_1062535-label " for="helpdesk_ticket_cf_video_link_1062535">Video Link (please record a video of your concern)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_video_link_1062535]" id="helpdesk_ticket_custom_field_cf_video_link_1062535" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_hardware_issue_1062535-label " for="helpdesk_ticket_cf_hardware_issue_1062535">Type of Software Issue</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_hardware_issue_1062535_2043001377521" name="helpdesk_ticket[custom_field][cf_hardware_issue_1062535]"><option value="">...</option> <option value="Operating System">Operating System</option> <option value="Driver">Driver</option> <option value="Firmware">Firmware</option> <option value="Drawing Program">Drawing Program</option></select><div class="level_2"><label class="required">Operating System</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_type_of_hardware_1062535_2043001377521" name="helpdesk_ticket[custom_field][cf_type_of_hardware_1062535]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_hardware_issue_1062535_2043001377521').nested_select_tag({"data_tree":[["Operating System","Operating System",[["Mac","Mac",[]],["Windows","Windows",[]],["Chromebook","Chromebook",[]],["Android","Android",[]],["iOS","iOS",[]],["Linux","Linux",[]]]],["Driver","Driver",[]],["Firmware","Firmware",[]],["Drawing Program","Drawing Program",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"2043001377521","subcategory_id":"helpdesk_ticket_custom_field_cf_type_of_hardware_1062535_2043001377521"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_firmware_version_1062535-label " for="helpdesk_ticket_cf_firmware_version_1062535">Firmware Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_firmware_version_1062535]" id="helpdesk_ticket_custom_field_cf_firmware_version_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_computer_operating_system_version_1062535-label " for="helpdesk_ticket_cf_computer_operating_system_version_1062535">Computer Operating System Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_computer_operating_system_version_1062535]" id="helpdesk_ticket_custom_field_cf_computer_operating_system_version_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_computer_model_1062535-label " for="helpdesk_ticket_cf_computer_model_1062535">Computer Model</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_computer_model_1062535]" id="helpdesk_ticket_custom_field_cf_computer_model_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_type_of_computer73282_1062535-label " for="helpdesk_ticket_cf_type_of_computer73282_1062535">Type of Computer </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_computer73282_1062535]" id="helpdesk_ticket_custom_field_cf_type_of_computer73282_1062535"><option value="">...</option> <option data-id="2043002505555" value="Laptop">Laptop</option> <option data-id="2043002505556" value="Desktop">Desktop</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_computer_processor_1062535-label " for="helpdesk_ticket_cf_computer_processor_1062535">Computer Processor</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_computer_processor_1062535]" id="helpdesk_ticket_custom_field_cf_computer_processor_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_graphics_card_1062535-label " for="helpdesk_ticket_cf_graphics_card_1062535">Graphics/Video Card</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_graphics_card_1062535]" id="helpdesk_ticket_custom_field_cf_graphics_card_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_drawing_program_version_1062535-label " for="helpdesk_ticket_cf_drawing_program_version_1062535">Drawing Program Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_drawing_program_version_1062535]" id="helpdesk_ticket_custom_field_cf_drawing_program_version_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_does_this_issue_only_happen_in_this_drawing_program_1062535-label " for="helpdesk_ticket_cf_does_this_issue_only_happen_in_this_drawing_program_1062535">Does this issue only happen in this program?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_does_this_issue_only_happen_in_this_drawing_program_1062535]" id="helpdesk_ticket_custom_field_cf_does_this_issue_only_happen_in_this_drawing_program_1062535"><option value="">...</option> <option data-id="2043001413521" value="Yes">Yes</option> <option data-id="2043001413522" value="No">No</option> <option data-id="2043001413642" value="Not Applicable">Not Applicable</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_video_link_1062535-label " for="helpdesk_ticket_cf_video_link_1062535">Video Link (please record a video of your concern)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_video_link_1062535]" id="helpdesk_ticket_custom_field_cf_video_link_1062535" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_platform_1062535-label " for="helpdesk_ticket_cf_platform_1062535">Purchase Site</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platform_1062535]" id="helpdesk_ticket_custom_field_cf_platform_1062535"><option value="">...</option> <option data-id="2043002222579" value="Official Online Store">Official Online Store</option> <option data-id="2043002222580" value="Amazon">Amazon</option> <option data-id="2043002222581" value="AliExpress">AliExpress</option> <option data-id="2043002523474" value="Allegro">Allegro</option> <option data-id="2043002523475" value="B2W">B2W</option> <option data-id="2043002222582" value="Cdiscount">Cdiscount</option> <option data-id="2043002523476" value="Coupang">Coupang</option> <option data-id="2043002523477" value="Daraz">Daraz</option> <option data-id="2043002222583" value="DARTY">DARTY</option> <option data-id="2043002222584" value="eBay">eBay</option> <option data-id="2043002523478" value="eMAG">eMAG</option> <option data-id="2043002222585" value="FNAC">FNAC</option> <option data-id="2043002523479" value="Grupo Exito">Grupo Exito</option> <option data-id="2043002523480" value="Jumia/Jumia FBJ">Jumia/Jumia FBJ</option> <option data-id="2043002933642" value="Kaufland">Kaufland</option> <option data-id="2043002222586" value="Lazada">Lazada</option> <option data-id="2043002523481" value="Linio">Linio</option> <option data-id="2043002222587" value="Mercadolivre">Mercadolivre</option> <option data-id="2043002222588" value="Newegg">Newegg</option> <option data-id="2043002222589" value="QOO">QOO</option> <option data-id="2043002222590" value="Rakuten">Rakuten</option> <option data-id="2043002222591" value="Real">Real</option> <option data-id="2043002222592" value="Shopee">Shopee</option> <option data-id="2043002523482" value="Walmart">Walmart</option> <option data-id="2043002523483" value="Worten">Worten</option> <option data-id="2043002222593" value="Others">Others</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_specific_feature_1062535-label " for="helpdesk_ticket_cf_specific_feature_1062535">Specific Feature</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_specific_feature_1062535]" id="helpdesk_ticket_custom_field_cf_specific_feature_1062535" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_purchase_link_1062535-label " for="helpdesk_ticket_cf_purchase_link_1062535">Purchase Link</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_purchase_link_1062535]" id="helpdesk_ticket_custom_field_cf_purchase_link_1062535" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_video_link_1062535-label " for="helpdesk_ticket_cf_video_link_1062535">Video Link (please record a video of your concern)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_video_link_1062535]" id="helpdesk_ticket_custom_field_cf_video_link_1062535" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_feedback_1062535-label " for="helpdesk_ticket_cf_feedback_1062535">Feedback/Complaints</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_feedback_1062535]" id="helpdesk_ticket_custom_field_cf_feedback_1062535"><option value="">...</option> <option data-id="2043001987284" value="Official Website">Official Website</option> <option data-id="2043002174067" value="Official Online Store">Official Online Store</option> <option data-id="2043001987285" value="Product">Product</option> <option data-id="2043002174068" value="Amazon">Amazon</option> <option data-id="2043002174069" value="After-Sales Service">After-Sales Service</option> <option data-id="2043001987286" value="Others">Others</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_other_concerns_1062535-label " for="helpdesk_ticket_cf_other_concerns_1062535">Specific Concern</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_other_concerns_1062535]" id="helpdesk_ticket_custom_field_cf_other_concerns_1062535" /> </div> </div>
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