Windows 10 ink issue

when i install the latest Huion drivers for my kanvas 12 windows seems to view the pen as just another mouse. none of the special ink features work in windows apps. weirdly when i uninstall the driver it all works fine. Anyone know what the issue is? 


1 person has this problem
  • Hi Misaka Misaka, may I know the tablet driver version you installed? Does the driver show "Device connected"? 


    Best Regards,

    HUION Customer Support

  •  Hello,

    My driver version is v14.8.137 and yes the software recognizes the device.

  • Hi Misaka Misaka, I will have to create a ticket for you so we can further check what caused your issue. 


    Best Regards,

    HUION Customer Support

  • Looking forward to hearing an answer for this issue. I would like to use your app together with Windows Ink but it does not work. 

  • Hi Francis Mesina, after checking with our software engineers, I regret to inform you that the function you are requesting is not possible with our driver since the programming will conflict with that of the Windows Ink. The eraser function and the lasso tool in Windows Ink do not have a keyboard shortcut which is the reason why it won't work when our driver is installed. 


    Best Regards,

    HUION Customer Support

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