New Inspiroy H640P: Pen Sensitivity and Press Key issues

Hi, so I got the pen tablet, and was having trouble with the press keys only at first.  They wouldn't change from the default keyboard configurations.  So, I tried uninstalling, and reinstalling the driver.  Now, the press keys don't work, I can't open settings in the Huion Driver, and there is no pen sensitivity shown while drawing in Krita, even though pen sensitivity is turned on in the Krita program, and it recognizes it as a pen tablet.  (Krita supports Huion tablets)  I have no idea how to fix these issues.

  • Hi rachel.christianaz, I saw the video you've sent through your ticket and since the tablet driver is showing as connected, the pen pressure issue may be caused by either the driver or the pen. However, the driver should not automatically close when you click on the Settings icon. I understand that you've already tried reinstalling the driver but may you please try to reinstall it again by following the steps below:

    1. Unplug your tablet from your computer
    2. Uninstall the current driver you have through the Control Panel or by using the Uninstall program
    3. Reboot your computer
    4. After rebooting, please download and install the latest driver for your tablet from this link: Huion H640P Graphic Tablet Drivers. When installing the driver, please make sure that your tablet is not connected to your computer, your antivirus is turned off and all your drawing programs are closed. You can check out this article as a guide: How to Install Huion Drivers on Windows
    5. After installing the driver, please plug your tablet back in and test if you can open the driver Settings this time. 
    6. Click on the "Digital Pen" tab on the driver and test if you have pen pressure in the driver's Pressure Test area. If you do, test if you now have pen pressure in Krita.


    Best Regards,

    HUION Customer Support

  • It seems to be working again.  But that still begs the question of how can I set the presskeys to keyboard configurations of my choice?


    Thank you, Rachel

  • Hi rachel.christianaz, I'm glad that the driver is working fine now and you have pen pressure. To configure your tablet's press keys, please check out this article: How to Customize Press Keys and Digital Pen Button Functions for Specific Software. You can skip Steps #1-5 if you are only using Krita. 


    Best Regards,

    HUION Customer Support

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