HUION Q11K pen not working whatsoever.

I received my Huion Q111K wireless tablet (serial no. 84T24SH06388), yesterday.  I followed the exact instructions and installed the drivers from the CD came in the package.  The tablet is recognized but the pen does not function whatsoever.

I let the pen get charged overnight.  Still no response.

 

I uninstalled the drivers and installed the latest drivers that I downloaded from the website.  Again, tablet is recognized, but the pen is totally response-less.  I have tried all these while hardwiring the tablet through the USB port.  In the wireless mode it does not get recognized either.

 

I uninstalled again, reinstalled, making sure that NORTON antivirus was completely off.  Once again, the tablet is recognized by the configuration software, but the pen does not respond. 

 

I then repeated installation on another laptop.  The same issue!

 

Is there any thick I am missing before returning the tablet?  Ironically the user manual states "1. Make sure power is on" Bit, There is no power switch; isn't the power on at all times (so long as the pen is charged)?

Regards, 

Farid

  • Hi Farid Taheri, thank you for doing the steps to troubleshoot your tablet. I have replied to your ticket and we will assist you from there.


    Best Regards,

    HUION Customer Support

  • I just did the same thing—redownloaded drivers, nothing. The tablet is recognized but the pen does not work at all


  • In my opinion, HUION has a set of flawed pen with this class of their tablets.  I returned my tablet for a refund.  


    I also had (and still have) a H610 Pro tablet of HUION.  The tablet has been extremely sensitive to many things, including other device drivers.  I expended a significant amount of time and effort to get it working.  Ironically, the tablet does not function in my PC with its newest drivers, while it works (reasonably well) with the original drivers that came on a CD (thank God I still have the CD).


    The worst issue is that they do not have a live agent/support in North America.  I do not understand why such an apparently huge company would not afford an agent/support in North America!


    I must say that finally when they get your message, they make an effort to provide support.  However, unfortunately, in my case, it was too late!

  • Hi Amy.c.frueh, I'm sorry to know about your pen issue. We appreciate that you have tried some of the troubleshooting steps. We have replied to your ticket and we would like to test your tablet using our software to help us determine the root cause of your issue. We look forward to your reply through your ticket so we can find a solution to your issue.


    Best Regards,

    HUION Customer Support

  • Hi Farid Taheri, we appreciate your feedback on our products and services. Rest assured we will continue to further improve our products and services. 


    Best Regards,

    HUION Customer Support

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