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My Huion Kamvas Pro 20 Pen Isn't Working and No Reply to My Ticket

Dear Huion Team,


My Huion Kamvas Pro 20 pen stopped working and i already tried to reinstall the driver but no luck.  I also tried on different computer so i don't think it's the driver problem. Sometimes the pen moves the cursor but sometimes it doesn't move the cursor. The express key is working fine so i doubt something's wrong with the cable. I tried updating the firmware but no luck. When i connected the USB to the PC, the event viewer on windows gave me this error "A pointer device reported a bad angular logical range."


I tried to contact the support 5 days ago and still no reply. I still in a middle of project so please i would really appreciate if you can reply to this as fast as possible. 


Sincerly,


Aji Kurniawan



1 person has this problem
1 Comment

Hi  Aji Kurniawan,  thank you for letting us know what you've done so far. Let's troubleshoot your tablet further. Please check on the following and let us know :

1)Does the driver panel show"device is connected" when you are using the pen?

2)Whether the pen can work or not without any driver installing?

3)Change a computer to see whether the pen can work or not.


Please reply to us in the ticket and provide the product information so we can help resolve your issue.

Best regards, 

HUION Customer Support

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