Solved

Order Process

I placed an order on the 9th for a black Kamvas 13 with a stand. And I havent received an update email on the status of my order. Since I need the tablet before the June 30th I just wonder how long is the process time before they ship out the order?
  • Hi  Melissa Germain,  thank you for choosing Huion! We normally process orders in 2 business days and the shipment would usually take 7-15 business days. I will provide your order's shipping status in your ticket. 


    Best regards, 

    HUION Customer Support

  • I have the same issue I ordered around 21st been almost 10days and no update. did you get your tablet?

  • If i don't get it in the nexr 10 to 15 days ill loose my job too. This is been such a bad year
  • Hi ozman, we are sorry to know about your situation. We have followed up on your pen replacement shipment and we will update you through your ticket as soon as we receive the updates.


    Best Regards,

    HUION Customer Support

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