Can not work on New 1060 Plus

Hi


I had purchased New 1060 Plus (2048) and trying to set up the device for a long time. I have tried all the possible suggested ways but still no luck. It is showing that the device is connected but I am not able to work on it. Till no help from the customer care about this issue. Any help from anyone will be highly appreciated. 


Thank you

  • Hi Candid Context, I have replied to your ticket and since your issue needs troubleshooting to determine the root cause, I will assist you further through your ticket.


    Best Regards,

    HUION Customer Support

  • Thank you. 

  • Hello!
    I have the same problem with my Huion 1060plus (8192) as described above.
    Windows 10 64bit determines it, but the device can't see the pen moving. I have downloaded and updated its drivers, but no luck. 
    P.s. it worked correctly after purchasing for about 2-3 months and I don't know what has happened now with it
    How to resolve this?
    Thank U in advance

  • Hi Dmitry, since you're using the 8192 version of this model, please try installing the Driver_v14.8.129.1220_beta (see attached) and check if your issue is resolved with this driver version. Remember to unplug your tablet from your computer, turn off your antivirus and close all drawing programs before installing the tablet driver. Make sure to properly uninstall the current driver you have from the Control Panel to avoid errors on the tablet driver's performance.


    Best Regards,

    HUION Customer Support

    exe
  • Hi everyone,


    I have the same issue.
    My tablet is: NEW 1060PLUS Graphic Tablet, I was trying run "NEW 1060PLUS(8192)" but device disconected is showing.


    WIN10

    SN: 6CT18SH03389

  • Hi  Bryan Machado, there are 2 versions of the New 1060Plus tablet; one with a 2048 pen pressure and another with an 8192. Both versions use different driver versions. The driver you've used is the incorrect one which caused the "Device disconnected" issue. Kindly uninstall the driver for the 8192 version and install the latest driver for your tablet using this link: Huion New 1060Plus (2048) Graphic Tablet Drivers (link). Please make sure to uninstall the tablet driver from your Control Panel or using the Uninstall program; do not just delete the driver or move it to your trash.

    After uninstalling the driver, unplug your tablet from your computer, turn off your antivirus, close all running drawing programs and install the correct driver for your tablet.
    Best Regards,

    HUION Customer Support


    1 person likes this
  • Thanks Beverly,


    I'll try steps that you mencioned.


    Regards

  • Hi Beverly,

    Now works, however why can't I install 8192 driver? I want use V14 Software

  • Hi Bryan Machado, I'm glad that it works now. Unfortunately, the driver that works on your tablet model is only the V12 driver. The newer models with 8192 pen pressures are those that are compatible with V14 drivers. Feel free to check out the various models we have in our official online store: https://store.huion.com/.

    Best regards, 

    HUION Customer Support

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