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Pen stops working when I touch the pen buttons

My  kamvas pro 20 pen suddenly stops working if I touch (not press) the pen buttons, this happened from one day to another and I'd like to know if there's any way to fix this?


Hi AV4DA, I'm sorry to know this. Have you installed the tablet driver? If you have, may I know the version? 


I will create a ticket for you and I will have your pen tested using our software. 


Best Regards,

HUION Customer Support

v14.8.73.993


I have sent huion an email already with everything they asked for. If it happens to be an issue with the pen, considering the fact that my tablet monitor is still within warranty time, would I be able to get a free one?

Hi AV4DA, duly noted. Your tickets has been replied to and we look forward to your reply. If you are still within the 1-year warranty, we can send a replacement pen to you when we confirm that the pen is broken. Please note that when the purchase was made more than 30 days ago, you need to bear the shipping cost for the replacement.


Best Regards,

HUION Customer Support

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