HS 611. Modifiers keys are sticky on mac os Catalina.

My modifier keys are sticky when I use keys such as OPTION, COMMAND, CTRL, or SHIFT, they get stuck even after I let the key off. Only pressing the modifier key again helps. Mouse or trackpad doesn't cause this issue. MacOs Catalina 10.15.

  • Hi Mirrorart, may I know which driver version have you installed? Kindly try using the tablet without the driver and check if your modifier keys are still sticky. If it won't, then the issue is caused by the driver. If it still have the issue, it is possible that it is caused by either your tablet or other factors. If you have an access to another computer, please try to check if it still has the same issue when connected to another computer, with our without the driver. 


    Best Regards,

    HUION Customer Support

  • Dear Mirrorart, 

    Dear Orliza Amodia,


    I encounter the same exact issue with my Kamvas 13 Pro on a Macbook running MacOs Catalina 10.15.2.

    I have updated the driver this morning to version 14.4.4.191025.


    Would you have any advice to resolve this problem?


    Thank you in advance,

    Julie

  • It seems that there are no issues with the driver uninstalled. All modifier keys work great. I've tried to check it on another computer with the same operating system, but there were no issues with modifier keys with the driver installed.

    Driver version 200417


    Any solution? Thank you!

  • Hi Mirrorart, thank you for trying it with another computer. Since it works fine with the other computer, kindly try using the Driver_14.4.4.200106 version on your computer and check if the issue is resolved. (Link: Huion HS611 Graphic Tablet Drivers)


    Hi Julie, kindly try using Driver_14.4.4.200417 version instead. (Link: Huion Kamvas Pro 13 Tablet Display Drivers)



    Best Regards,

    HUION Customer Support

  • Thank you for your response. As advised, I have updated the driver to version X. Unfortunately, following this update, the tablet is no longer responding. It is well indicated as connected in the driver interface and the accessibility preferences have been checked in "Security and Privacy" but the pencil no longer appears at all on the screen.

  • Hi Julie, we will have to look into this further. Since you've created a ticket about this issue, I will further assist you through the ticket.


    Best Regards,

    HUION Customer Support

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