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Problem with my HS611

I just got the HS611 tablet just as yesterday and a few hours after using it, it just wont connect to my computer I unplugged and plugged the chord in. I restarted my computer everything, I just don't know what's going on it wont connect at all.

Many thanks if you help me :) 

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Hi ツ hailee ツ, may you please answer the following questions:

  1. What computer operating system and version are you running on?
  2. What driver version/s have you installed?
  3. Does the driver show as "Device connected"?
  4. If you are using a Mac computer, have you added the necessary apps to your whitelist? Please check this article: How to Install Huion Driver on MacOS
  5. Does the tablet work without a driver installed? Please try to properly uninstall the currently driver, unplug your tablet from your computer, and plug it back in after a few seconds. Then test if it works without the driver.
  6. Does the tablet light turn on when you touch the pen on the tablet's surface?

Please try the following:

  • Try connecting the tablet to a different USB port on your computer
  • If you are using an adapter, please try to use a different one
  • If the tablet driver is showing as "Device disconnected", please try using a different cable and check if it will resolve the issue
  • If you have access to a different computer, please try it with a different one and check if the tablet works fine in another computer

I look forward to your reply.

Best Regards,

HUION Customer Support

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