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Pen doesn't work correct

Huion Q11K , standart pen, driver: v14.8.73.993


When I bring the pen close to the surface of the tablet (even not press) it works unpredictable, most common just skrolling browser page (like if I press mouse wheel). But then I hold upper button on the pen, It works as normal, but with less press sensetivity. Changing pen's nib doesn't helped. Connection type (cable or remote) - doesnt matter.

 

I kept the tablet and pen in a box, noticed the problem yesterday, before everything was ok.



1 Comment

Hi Semyon Andreevich, have you tried the pen without the tablet driver? Does it have the same issue even when the tablet driver is not installed? 

  • If your pen works fine without the tablet driver, then the issue is with the driver. Kindly install Driver_14.8.90 version from this link: Huion Q11K Graphic Tablet Drivers
  • On the other hand, if it is still the same, then your pen is broken. 
    • If you are still within the 1-year warranty, please provide the following information to service@huion.com:
      • Serial number (found at the back of your tablet
      • Purchase order number
      • Link where you purchased your tablet
      • A video that clearly captures your issue. If it's more than 20MB, please send it through WeTransfer or upload it to Dropbox or Google Drive and share it, making sure that you remove the restrictions so anyone who has the link will be able to view it.
    • Otherwise, feel free to purchase new pen from this link: Huion Rechargeable Pen PF150


Best Regards,

HUION Customer Support

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