Start a new topic
Solved

Lag GT156 v2

I've been getting lag on my tablet with all programs. Looks like the response rate drops... It happens on all programs. The example I've provided is just paint. I've tried reinstalling the driver (newest), restarting the computer, disconnecting the tablet. Sometimes this work but it always goes back to this after a while. 


I doubt it's the speed of my computer. It's a pretty fast system.


Any help would be appreciated.

Untitled.png
(31.1 KB)

Hi Justin Fowler, what tablet driver versions have you tried so far? Does the tablet driver show as "Device connected" after you've installed it and while you experience the lagging issue? Kindly try the tablet without the driver (you can also reboot your computer and reconnect the tablet) and check if you still experience the same issue. 


If the tablet works fine without the tablet driver, then the issue is with the driver. Please let me know the driver version/s you've tried so we can look into it further. However, if the issue is still the same even without the driver, we will have to further look into it. Kindly send an email to service@huion.com with the following information:

  • Serial number (found at the back of your tablet)
  • Purchase order number
  • Link where you purchased your tablet
  • Your computer's operating system and version
  • The programs and versions of the program that you've tried that has the same issue
  • A video that clearly shows your issue. You can send it through WeTransfer or upload it to Dropbox or Google Drive and make sure you remove the restrictions so anyone who has the link will be able to view it.


Best Regards,

HUION Customer Support


Email sent.

Hi Justin Fowler, thank you. I found your email and saw your video. This is caused by the driver that is why it no longer lags after you uninstalled the driver. Kindly try installing this driver version and check if you still encounter the lag: Huion Driver_v14.8.96. Please let me know how it goes.


Best Regards,

HUION Customer Support

Login to post a comment