Solved

Express key Huion HS610 didn't work when I set 'DELETE'

Hello,


I just bought Huion HS610, when I set 'DELETE' to one of these express key, it didn't work. But when I use keyboard, it work. Did you know why it happen? Im using Illustrator cc 2018.


Regards,


Mulki

  • Hi Abdul Mulki Purnama, thank you for raising this up. May I know the driver version you installed and your computer operating system? We will have this function checked.


    Best Regards,

    HUION Customer Support

  • Hi, thank you for the respond.

    This:



    image


    and


    image



    I'm also updating the firmware from Huion website, but it still won't work. Its my first time buying Huion product. Please, let me know if you have the solution.

    Regards,


    Mulki

  • Hi Abdul Mulki Purnama, thank you for the screenshots. Do you mean that aside from not being able to assign the Delete function on your press key, you were not able to update your firmware as well? What error message did you get? 


    Basically, if your tablet is working fine and can draw without any issues like lagging, ghosting, hovering or any issues, there is no need to update your firmware. Not having the latest firmware when the tablet is not having any issues is totally fine. Being unable to assign the Delete function on the press key is not caused by not having the latest firmware; it is caused by the driver. 


    May you please provide the following information:

    • Your computer's operating system
    • The driver version you are using
    • Are you using other software other than Illustrator CC 2018? Are you able to assign all the necessary function on your press key?


    Best Regards,

    HUION Customer Support

  • As it shown my computer's operating system is Windows 10 Enterprise 64-bit.

    My Huion driver version: v14.8.90.1126

    Yes, the press key which I set 'DELETE' is working good on Photoshop and CorelDraw


    The problem is only in my Illustrator, why it happen?


    Regards,

    Mulki

  • Hi Abdul Mulki Purnama, thank you for your reply. Did you customize your press keys specific to each drawing software? Kindly refer to this article: How to Customize Press Keys and Digital Pen Button Functions for Specific Software. If you only used the press key settings that will be applicable to all apps or to all drawing software, I suggest that you set it up separately for each software. Please let me know if this helps resolve your issue.


    Best Regards, 

    HUION Customer Support

  • Deffault set up the press key is general to all apps. Then I set it up specific for Illustrator as you said, sadly it still not working for 'DELETE' command. The issue remains unsolved.


    I don't know whether this issue is only happen to me, because I didn't find the same complain anywhere. Any other option for this issue?


    Regards,

    Mulki

  • Hi Abdul Mulki Purnama, thank you for trying it out. I have forwarded your concern to our software engineers and they have confirmed that they have found the issue and will be releasing a new driver version soon. I will let you know as soon as the new driver version is released. Hoping for your patience and understanding.


    We appreciate your cooperation and for bringing this up to us. 


    Best Regards,

    HUION Customer Support

  • Oh, I'm glad to hear that. I really apreciate that this issue got confirmation from your software engineers. Can't wait for the new update.


    Regards,

    Mulki

  • Hi Abdul Mulki Purnama, thank you for bringing this up as well. I'll keep you updated.


    Best Regards,

    HUION Customer Support

  • Hi Abdul Mulki Purnama, I am happy to inform you that the new driver has been released. You can download it using this link: Huion HS610 Graphic Tablet Drivers.


    Best Regards,

    HUION Customer Support

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