Pen stops working after 10 seconds of no use

So having bought my daughter a fantastic new computer and kanvas16, followed all instructions,everything connected the way it should be,correct driver etc. My issue is that after 10 seconds of the pen not being used,it fails to recognise it after,I have tried all the fixes etc nothing changes it. Swap usb into different port works fine until you stop drawing again for 10 seconds. So frustrating. I have seen a lot of posts regarding this issue on this and other forums,I am a technophobe and trying to get this to work for my daughter whilst in lockdown before we both go crazy,please help!

2 people have this problem
  • Hi Ross Redgrave, does your tablet driver show "Device connected"? When the pen stops working, does the tablet driver still show as "Device connected"? Aside from answering my questions, kindly provide the information below so we will know how to proceed:

    1. Your computer's operating system and version
    2. The tablet driver version you've installed
    3. Your tablet's serial number (found at the back of your tablet)
    4. Drawing programs are you using and the version


    Best Regards,

    HUION Customer Support


    1 person likes this
  • My computer os is windows 10 ryzen 7,the tablet driver I installed is the latest version dated december 2019. The device shows connected throughout. The drawing program I installed was sketchbook.

    1 person likes this
  • Serial number 99DD2SH00692
  • Hi Ross Redgrave, it may be possible that your pen or the 3-in-1 cable may be defective. Since you have created a ticket, I will send the last troubleshooting steps in the ticket and we will continue to resolve your issue from there. 


    Best Regards,

    HUION Customer Support.


    1 person likes this
  • Disculpe tengo exactamente el mismo poblema, como lo arreglo???, o la unica solucion es pedir el rembolso????

  • Hola Harhael Alor Robles, según tu boleto, tu pluma ya no funciona, ¿es correcto? ¿El controlador de la tableta muestra "Dispositivo conectado" incluso si el lápiz ya no se detecta? Intenta amablemente lo siguiente:

    • Desenchufe su tableta de su computadora y vuelva a enchufar todos los cables.
    • Intente usar un puerto USB diferente.
    • Intente conectar su tableta a otra computadora y verifique si el lápiz aún no se detecta.
    • Desinstale el controlador de la tableta, desenchufe la tableta, vuelva a enchufarla y pruebe si el lápiz funciona sin el controlador. Esto nos ayudará a determinar si el problema es causado por el controlador.


    Atentamente,

    Atención al cliente de HUION


    -------------------------------------------------------------------


    Hi Harhael Alor Robles, based on your ticket, your pen no longer works, is that correct? Does the tablet driver show "Device connected" even if the pen is no longer detected? Kindly try the following:

    • Unplug your tablet from your computer and plug all the cables back in.
    • Try using a different USB port.
    • Try connecting your tablet to another computer and check if the pen still won't get detected. 
    • Uninstall the tablet driver, unplug your tablet then plug it back in and test if the pen works without the driver. This will help us determine if the issue is caused by the driver.


    Best Regards,

    HUION Customer Support


    1 person likes this
  • Ya me sirvió! Tuve que desinstalar el Controlador de la tableta para que funcionara, muchas gracias!!!
  • Hola Harhael Alor Robles, me alegra que haya funcionado ahora. Como funciona sin el controlador, el problema es causado por el controlador. Intente reinstalar el controlador más reciente para su tableta que puede descargar desde este enlace: Controladores de tableta Huion. Al instalar el controlador, asegúrese de que su tableta no esté conectada a la computadora, su antivirus esté apagado y todos sus programas de dibujo estén cerrados. Luego, siga las instrucciones que se encuentran en estos artículos:


    Atentamente,

    Atención al cliente de HUION


    ------------------------------------------------------------------------


    Hi Harhael Alor Robles, I'm glad that it worked now. Since it works without the driver, then the issue is caused by the driver. Please try to reinstall the latest driver for your tablet which you can download from this link: Huion Tablet Drivers. When installing the driver, please make sure that your tablet is not connected to the computer, your antivirus is turned off and all your drawing programs are closed. Then following the instructions found in these articles:


    Best Regards,

    HUION Customer Support

Login to post a comment