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HS611 Phone Working Area

I'm having problems in which my HS611 tablet dosen't switch to the phone working area when plugged in.  The working space is stretched out and hard to draw prpportionately. I already saw the post "Tablet Working Area Issue" but since that is an older tablet and mine is a newer one. Do I still have to update the filmware? Thanks! 


Hi Angelina Lin, HS611 is the latest graphic tablet that we have released as of this writing, thus, has the latest firmware version. May I know what phone model are you using it with?


Best Regards,

HUION Customer Support

Hi! I'm working with a pixel 3a. 

Hi Angelina Lin, thank you for providing your phone model. The said tablet should be compatible with your phone since it is running on Android 9.0. Please try to check if your OTG (On-The-Go) function on your phone is turned on. I will convert your topic to a ticket and we will further assist you through the ticket since we will need to ask more information from you.


Best Regards,

HUION Customer Support

I have the same problem could you help me too I have a oneplus 7 pro with android 10

 

Hi Leon, are you using the HS611 as well? Kindly try to manually switch your tablet to phone mode by following the steps found in this article: How to Manually Set Your Tablet to Phone Mode.


Best Regards,

HUION Customer Support

Yeah it worked thank you


Hi Leon, you're welcome!


Best Regards,

HUION Customer Support

Hello. Sorry for reviving a month-old thread. I am having the same issue (full tablet area working on Android), and I can't access the link for How to Manually Set Your Tablet to Phone Mode (error is You are not allowed to access this page!).


Thanks in advance.

Hi Rexon Chumacera, not a problem. Kindly try again using this link: How to Manually Set Your Tablet to Phone Mode.


Best Regards,

HUION Customer Support

Thank you for your reply. Though I still get the error ”You are not allowed to access this page!” I just thought of registering on this site without using the options to log in via Facebook/Google/etc., and will try the link again afterwards. I'll update on how it will go.
Seems there are no other ways to register in support.huion.com except via Facebook/Google/Twtter accounts. And I still encountered the error after trying the link using a Google log in. Are the instructions a complicated/technical? I hope I can still have the steps through other means.

Hi. Just to inform that I figured it out. For the HS611, buttons 8 and 10 are to be pressed and held for 3s.
I appreciate the assistance and sorry for hijacking the thread.

Hi Rexon Chumacera, I'm glad that your issue has been resolved. Feel free to contact us again through service@huion.com whenever you need our assistance.


Best Regards,

HUION Customer Support

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