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Kamvas pro 16 no signal

Hello! The first time you connect the tablet to a personal computer, everything is connected correctly, the monitor writes "no signal" and goes into sleep mode. I tried it on my laptop, the same thing. The tablet is not detected in the operating system. Downloaded and reinstalled the official driver from the site, there is no use. The monitor does not respond with or without the driver. I checked the ports, reconnected and rebooted the PC, it's no use. The Huion Tablet program also does not see the tablet, constantly writes that the device is disabled. I recorded the video. Help. https://www.youtube.com/watch?v=eb7LYkvsQcw

Hi Ivan, based on your explanation and on your video, there is a high possibility that your 3-in-1 cable is defective. We can assist you with the cable replacement if you are still within the warranty. Since you already have a ticket, we will continue to assist you through there. 


Best Regards,

HUION Customer Support

Yes, I also thought the cable was the problem. I wrote to the seller about this immediately after receiving the monitor, but did not receive a response. I bought a tablet in the official store on Aliexpress, with delivery from a warehouse in Russia. Can you send me a new cable?
Sorry for my English, I just started learning it.

Hi Ivan, not a problem. You're doing pretty good so far. ^^ I believe you will be getting a reply soon. And since you will most definitely be getting a replacement cable, I will tag this forum post as solved.


Best Regards,

HUION Customer Support

How do I know that the cable will be sent to me after all? More precisely, where will I find out about it?..

Hi Ivan Pavlov, I have contacted AliExpress and coordinated with the point person. You can check the reply in your AliExpress message center.


Best Regards,

HUION Customer Support

Thank you.

Hi Ivan Pavlov, you're welcome.


Best Regards,

HUION Customer Support

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