Today I turned on my tablet to draw and I noticed a black burned out line on the bottom of my screen. It's the first time i have noticed this since I purchased the product in January of this year.
I usually keep my screen connected to my computer at night and turn it off ( my computer stays in sleep mode throughout the night).
I really need help as to trouble shooting this or if i need to send it back and get a replacement. I have many projects that need to be done and I cannot wait.
Hi Kyle Cardenas, thank you for the pictures. May you please try the following methods that may help either resolve your issue or determine the cause of your issue:
If the issue is not resolved by doing the steps above, kindly take a video as you do all those above-mentioned steps and send it to firstname.lastname@example.org. Please include the following information:
HUION Customer Support
My screen is doing the same thing. I have a tried it on 2 different computers. My line is about 1 1/2" tall. Kamvas Pro 16 purchased 4 days ago through Amazon. Using the 3-in-1 cable. Please advise if there is an issue with this product!
Hi Patricia L Earls, I'm sorry to know about your issue. We just need to know if the issue is with the cable or the tablet itself. Have you tried doing the steps provided above? If you haven't please do so. I will further reply to you on your order forum post.
HUION Customer Support.