Solved

Screen keeps going black

Every few minutes, the screen goes black, and then comes back on again. Why is it doing this, and how do I make it stop?


Thanks!

  • Hi Charles wei, may you please try the following steps to check if the issue is with your cables or HDMI ports:

    1. Try to unplug and plug the HDMI/DVI/VGA/3-in-1 cable back in. 
    2. Make sure the  HDMI/DVI/VGA/3-in-1 is securely connected to your computer and tablet.
    3. Try using a different  HDMI/DVI/VGA/3-in-1 cable. Or, if you are using an HDMI cable, try using a VGA or DVI cable instead and check if the issue still persists. 
    4. Try connecting the  HDMI/DVI/VGA/3-in-1 to a different port if you have an extra port. 
    5. Try connecting your tablet to a different computer and check if you still have the same issue.
    6. Try connecting a different display to your computer's HDMI/DVI/VGA port and check if the display will flicker as well.
    7. If you are using an adapter, please try to use a different adapter or try it without any adapter.
    8. If you are using an extension cord, please plug your tablet directly to a power outlet. Flickering my also be caused by inconsistent or insufficient power supply. 


    If doing the above steps do not resolve your issue, please take a video as you do the applicable steps above and send it to service@huion.com so we can assist you further. Please include the following information as well:

    • Purchase order number
    • Product serial number (found at the back of the tablet)
    • Link where you purchased your tablet
    • The video that you took. Kindly make sure that it clearly captures your flickering issue. You can send the video through WeTransfer or upload it to Dropbox or Google Drive. If it's the latter, please make sure that you remove the restriction so anyone who has the link would be able to view it. 


    Best Regards,

    HUION Customer Support

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