My tablet just arrived today, (ordered from Amazon) and didn't come in a cardboard box except the huion box itself. There were a few small scratches on the box and a small dent in the corner, but I didn't think much of it. Once opened and plugged in, my mouse keeps moving towards the botom right corner of my screen. Is this normal, and if not, how can I fix it?
Hi Justanartist, thank you for posting your issue. Have you installed the driver and does it show "Device connected"? If you have installed a driver, please try doing the following steps:
If you still encounter some issues, you may need to update your firmware. Kindly download the firmware from this link: https://www.huion.com/firmware.html and follow the instructions found in this article: How to upgrade the firmware for Huion product (NOTE: Not all tablet models need firmware update)
If doing all the steps above still does not resolve your issue, please send an email to firstname.lastname@example.org so we can assist you further:
HUION Customer Support