Solved

pen isn't working. non-battery pen, kamvas pro 13

The pen will not work on my tablet no matter what I  do. 

I have tried changing the nib, I have tried uninstalling and reinstalling the latest huion driver. 

I have had this tablet (pen came in the box with the tablet) less than a month and it has been working perfectly until about 3 hours ago.  it was working fine then within a second it just stopped and nothing I do seems to get the tablet to recognise the pen (or the other way round...I don't really know how it works)


can anyone please help?

  • Hi Painted Lady-boy, thank you for reporting your pen issue. Since you've already tried reinstalling the driver, kindly try using your pen without the driver. If it works, then the issue is with the driver. If it still doesn't work, it may be caused by either a defective pen or defective tablet. I will convert this forum post into a ticket and we will continue troubleshooting from there.


    Best Regards,

    HUION Customer Support


    1 person likes this
  • thank you for your help. I've got the pen working perfectly now, Uninstalling the driver worked wonders.


  • I'm glad it works now! I will go ahead and close your ticket then. Enjoy using our product!


    Best Regards,

    HUION Customer Support

  • I have exactly the same problem but i cant use the pen without a driver I mean it works but there is no pressure sensitivity and so on

  • Hi Leon, may I know the version of the tablet driver you installed and your computer's operating system? Kindly try using the latest driver for your tablet from this link: Huion Kamvas Pro 13 Tablet Display Drivers


    Reminder:

    • Make sure there are no other tablet drivers installed on your computer, whether from Huion or other brands.
    • Make sure your properly uninstall your tablet driver either from the Control Panel or by clicking on the Uninstall program; do not just delete or drag the driver to your trash.
    • After uninstalling the previously installed driver, restart your computer and unplug your tablet from your computer.
    • After restarting, turn off your antivirus and do not open any drawing programs. Then install the driver.
    • Only connect your tablet after your driver has been successfully installed.


    Best Regards,

    HUION Customer Support


    1 person likes this
  • Yeah I did everything you said but the pen stopped working again after installing the driver 

  • And i have the hs610


  • Hi Leon, so from what I understand, your pen works without the driver but won't with the driver. May I know the driver versions you've tried so far and your computer's operating system?


    Best Regards,

    HUION Customer Support

  • Yes exactly thats it.

    I work on my macbook pro with mac OS 10.15.5 and I installed Driver_14.4.4.200417 

     thanks in advance

    Leon

  • Hi Leon, thank you for the information. May you please check if you have added the necessary apps to your whitelist? You can check out Steps #3 and 4 of this article: How to Install Huion Driver on MacOS. You may want to uninstall and reinstall the driver again and start from the beginning. You can watch this video as well: How to Install/Uninstall Huion V14 Driver on Mac OS (Video).


    Best Regards,

    HUION Customer Support

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