I bought the Kamvas Pro 12 earlier this year (May 31st), and I have had zero issues with it up until a few days ago. It's been giving me "No Signal" and "Sleep Mode" messages every time I turned it on.
At first, I thought this was simply a matter of updating because I'd never updated the tablet before, so I updated it and it still didn't do anything. I restarted my laptop, reinstalled the driver, and even double checked everything- nothing is working.
To make it even more confusing, my computer recognises my tablet as an entity, but not as a second monitor. It recognises when the tablet is plugged in and not plugged in, but I can't duplicate the screen and when I look into the settings it isn't recognised at all.
I really need answers to this. Has anybody else been having this issue?
If it helps my laptop is a windows 10 HP laptop as well.
Hi Alias, thank you for posting your issue with your Kamvas Pro 12. May you please try to do the troubleshooting steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If doing so still does not resolve your concern, your 3-in-1 cable may be defective. Please send the following information to firstname.lastname@example.org:
HUION Customer Service
Hi Alias! I have exactly the same issue. Do you solved it?
Hi Alena Khaidukova, have you tried the troubleshooting steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal? If your issue is not resolved after following these steps, it may be possible that:
Thus, please send the following information to email@example.com for further assistance:
HUION Customer Support
the problem wasn't in the cable. It was drivers but not huion or video card drivers. My laptop wasn't recognise a tablet as monitor and was show it just like usb device. So i resolved it this way:
1. Go to device manager
2. Find your device (my was in usb device)
3. Go to properties and open details than choose compatible ids. Appear something like this USB\VID_0BDA&PID_0129&REV_3960 (not exactly like this)
4. Just copy it and paste in google, it find a driver. Download it and install. Hope it will work for you and sorry for my english.
Hi Orliza! Thanks for help but unfortunately it doesn't work for me :с I resolved this problem in other way
Hi Alena Khaidukova, I'm glad your issue has been resolved and thank you for sharing the steps you took to resolve your issue. We could not replicate this from our end so we can not confirm if this process will work for other users. Usually, the cause for this issue is with the cable, adapter if you are using one, or the port. May you please provide the following information so we can research on this further:
HUION Customer Support